What we are experiencing today is an unprecedented event. As the COVID-19 pandemic continues to affect people across the globe, our thoughts and prayers are with those who have been impacted and wish for a speedy recovery. I wanted to take some time and update you on the steps PushAlert has taken.
As all businesses are coping with this new reality, our utmost priority is towards the well-being of our employees and supporting our customers.
All of our employees have been asked to work from home to ensure social distancing. We already have a culture of remote work and our teams have been working remotely across several locations for years. We would like to ensure, that you, our customer, gets the same high level of service that you have come to expect from PushAlert. During this time, our support teams will be available across all channels, web, chat as well as email without any restriction to your plan.
Additional server and network capacity has been added along with multiple fail-safes to ensure that there is no disruption in our service.
We are all in this together and we will continue supporting our employees, customers and partners through these turbulent times. If you need any help with your account or the service in general, you can always reach out to us directly from your dashboard or via firstname.lastname@example.org.
We would like to thank every single of you for your continued trust and hope that you and your family are safe and healthy.
Co-founder | CEO